Two specialists. Both sides covered.

15 years of web and SEO.
Now we put it where it matters most.

Goodside is run by Haris and Khateeba: a web specialist and a charity operations leader who understand both sides of what charities need.

I'm Haris. I run the technical side of Goodside. I've spent 15 years doing SEO and web work for some well-known organisations, and 12 before that in IT. Now I put all of it to work for UK charities and CICs who deserve a better deal from the internet.

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Haris, Founder of Goodside Haris, Founder
15+
Years in SEO, web
and digital marketing
20
Years in the charity
and community sector
100%
Focused on UK charities
and CICs

The background

Technical depth. Marketing experience. Both in one place.

I started in IT, working on systems and infrastructure for companies including Reuters and Yellow Pages. After twelve years in technical roles, I moved into SEO and web marketing, where I worked on digital growth for organisations including the BBC, Morethan, and a range of SaaS and hosting companies.

Along the way, I've built WordPress websites across many different industries. I've learned what makes a site perform, not just look good, and the difference matters more than most agencies will admit.

Having an IT foundation alongside a marketing background means I can see both sides of a project. I understand why a developer pushes back on something, and I understand what a search result actually takes to win. Most people doing this work have one or the other.

Experience

12 years
IT and Systems
Infrastructure, systems, and technical roles across enterprise environments, including Reuters and Yellow Pages.
15+ years
SEO and Digital Marketing
SEO strategy and digital growth for the BBC, Morethan, SaaS brands, hosting companies, and WordPress projects across a wide range of industries.
Now
Goodside, UK Charities
WordPress websites, SEO, and visibility work exclusively for UK charities and CICs. Free advice always available.
Previous experience includes
Reuters Yellow Pages BBC Morethan SaaS brands Hosting companies
Khateeba, Co-Founder of Goodside Khateeba, Co-Founder

The charity side

Two decades in the charity sector.

I'm Khateeba. I bring the charity sector side. I've spent 20 years working across the charity and community sector. Seven of those years at Berkshire Women's Aid, where I've managed services, led teams, developed policies, oversaw budgets, ensured compliance, and worked alongside statutory and community partners. Most of my career has been supporting women, children and families affected by domestic abuse and other complex challenges.

I've also worked on content and marketing for a digital agency, so I understand how websites and search work in practice, not as theory, but from actually building them.

Today I help charities strengthen their operations and their visibility. Your website isn't just a digital file, it's part of how you serve your mission. It needs to reflect what you do, reach the people who need you, and fit how your team actually works.

The combination of technical depth (Haris) and sector insight (me) means Goodside can help charities not just build a website, but build one that actually represents what you do and serves the people who need you.

What Goodside stands for

Goodside works with charities and social impact organisations. The groups that protect people, support communities, and keep essential services running. The kind of work that matters most when someone has nowhere else to turn.

The name reflects that. Standing on the side that does good. The open door in the logo is deliberate: access to help, a safe space, a clear route to support. Many charity websites are the first place someone goes in a difficult moment. That responsibility shapes everything we build.

Our job is straightforward. The organisations doing the most important work should have websites and digital tools that help people find them. We build those.

Why charities

We've always offered free advice to charities. At some point it made sense to make it the whole thing.

For years, whenever a charity asked us a question about their website or search visibility, we'd help. Not as a lead-gen exercise. Just because it seemed obvious that organisations doing genuinely important work should have access to decent advice.

Over time, a pattern became hard to ignore. The charities we spoke to had often been let down before. An agency had built a site and disappeared. A freelancer had charged rates that assumed a commercial budget. Someone had promised SEO results without understanding what the organisation actually needed to rank for.

Goodside exists because charities deserve the same quality of work that well-funded commercial organisations take for granted. That means honest advice, transparent pricing, and someone who's still contactable two years after launch.

What this means for you

What it looks like in practice

You deal with us directly

When you email, you hear back from one of us, Haris or Khateeba. There are no account managers passing messages, no juniors doing the work your brief was sold on. Every decision is made by the people doing the build.

Technical depth and sector insight together

Most projects need someone who can talk to a developer and someone who understands how a charity actually runs. With Goodside, that's one conversation, not two suppliers to coordinate. It saves time and avoids the gaps that fall between separate people.

We're not going anywhere

Charities we've worked with can still reach us years later. Support does not end at launch. If something breaks, or you need to add a page, or you have a question at 9pm before a board meeting, you can ask.

Continuity

What happens if one of you is unavailable?

A fair question. Here is the honest answer.

A trusted contractor network

There are two of us, and we work with a small group of vetted contractors, developers, and content specialists we've collaborated with over years. If one of us is unavailable, the other steps in, or the right specialist does. You do not have to find or brief anyone yourself.

Accountability stays with us

Whoever works on your project, the responsibility is ours. We brief them, we review the work, and we sign off before anything goes live. You have a clear point of contact throughout, and that does not change based on who is doing the work behind the scenes.

Your site is always covered

Critical issues do not wait for business hours. If something breaks or needs urgent attention, it gets flagged and addressed. Charities do not have IT departments on standby. That is why this matters, and why we have built our work around it.

The project journey

What working together actually looks like

Three phases, roughly twelve weeks. Here is what happens, when, and what you need to bring.

01

Discovery

Weeks 1 and 2

A single 60-minute call covers everything needed to start. No 20-page brief required.

What to bring:

  • Your logo in a proper format (SVG or AI, not a screenshot)
  • Any existing photos of your work or team
  • Your latest annual report or key impact numbers
  • A rough list of pages you think you need
  • One example of a website you like and why

No content yet? No problem. We work with what you have and help fill the gaps. You will not stare at a blank page.

02

Build

Weeks 3 to 10

Design, content, and build happen in parallel. You review at two clear points, not continuously throughout.

Two revision rounds included:

  • Round 1: Homepage design and overall direction
  • Round 2: All pages before final testing
  • Additional rounds at £90/hr, agreed in writing first

A revision round means feedback on design and layout. A change of brief is a separate conversation. If scope changes, we discuss what that means before anything happens.

03

Launch and beyond

Weeks 11 and 12, then ongoing

Final checks, a training session for your team, and a clear handover. Then a 30-day warranty period covering any bugs or technical issues.

After the warranty:

  • Complete: 6 months Foundation care plan included (worth £594)
  • Priority: 12 months Growth care plan included (worth £1,800)
  • Foundation: care plan available from £99/month

The care plan covers updates, security, backups, and content changes. Most clients stay on it long after launch.

Straight answers

Questions worth asking

Goodside is two people. Haris leads the technical, web, and SEO side. Khateeba brings 20 years in the charity sector. Between us we cover both sides of a charity website: the build and the strategy, and how it actually needs to work for the people you serve. You speak directly to the people doing the work. There are no handoffs, no account managers reading a brief we wrote, and no juniors billing hours to get up to speed. We also work with a small group of trusted contractors for continuity when one of us is unavailable, but accountability for everything sits with us.

Honestly, yes. We take on a small number of clients at a time so each one gets the level of attention the work requires. That is a deliberate choice. We would rather turn down a project than give a charity a diluted version of the service. If you are considering working with Goodside, it is worth getting in touch sooner rather than later.

We are straightforward about what we do well and what we do not. Our work is WordPress websites, technical SEO, AI visibility, and the charity-sector insight to make them land. If a project needs something beyond that, we will say so and, where we can, point you toward someone we trust. We would rather be honest early than over-promise and under-deliver.

Because the same two people do the work every time. There is no variation in standards depending on who picks up your support request that week. The site you receive at launch is looked after by the same people maintaining it two years later. That continuity is something larger agencies structurally cannot offer.

Want to talk about your charity's website?

Book a free 20-minute call. No pitch, no pressure. Tell us about your organisation and we'll tell you honestly whether we can help.

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