Privacy Policy

Last updated: February 2026

Goodside ("we", "us", "our") is committed to protecting the privacy of everyone who uses our website and services. This policy explains what personal data we collect, why we collect it, and how we use it.

1. Who we are

Goodside is a web design and digital visibility agency based in Reading, Berkshire. We build websites and provide SEO and AI visibility services for UK charities and community organisations.

For any questions about this policy or your data, contact us at hello@goodside.uk.

2. What data we collect

We collect the following personal data:

• Contact form submissions: Your name, email address, organisation name, service interest, and any additional message you provide when you fill in our booking form.
• Email correspondence: Any information you share with us via email.
• Website usage data: Basic analytics data such as pages visited, time on site, and referring source. This data is anonymised and cannot identify you personally.

3. How we use your data

We use your data to:

• Respond to your enquiry and arrange a call
• Provide the services you have requested
• Send you information related to a project we are working on together
• Improve our website and services

We will never sell your data to third parties. We will never add you to a marketing list without your explicit consent.

4. Legal basis for processing

Under UK GDPR, we process your data on the following bases:

• Consent: When you submit our contact form, you consent to us using your details to respond to your enquiry.
• Contractual necessity: When you engage us for a project, we process your data to fulfil our agreement with you.
• Legitimate interest: We use anonymised analytics data to improve our website and services.

5. Third-party services

Our website uses the following third-party services:

• Netlify: Hosts our website and processes form submissions. Netlify Privacy Policy
• Google Fonts: Provides the typefaces used on our site. Google may collect basic usage data. Google Privacy Policy

6. How long we keep your data

• Enquiries: If you contact us but don't become a client, we delete your data within 12 months.
• Client data: We retain project-related data for 6 years after the project ends, as required for tax and legal purposes.
• Analytics: Anonymised analytics data is retained for up to 26 months.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw your consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email us at hello@goodside.uk.

8. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or tracking cookies. If we add analytics in the future, we will update this policy and provide you with the option to opt out.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We will not reduce your rights under this policy without your explicit consent.